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Most digital products don't have an obvious "bad experience." They have small, accumulated friction points that no one sees until they look at the metrics. And by the time they look at them, they've already been costing money for months.

User experience is the process that occurs when a user uses a product or service—in this case, the application or website interface. This requires considering the user's sensations, environment, and needs, along with the interactions offered by the interface. In this post, we'll introduce its most important aspects.